Frequently Asked Questions
Q: How can Allkare help me more than my insurance company?
A: Apart from being a very stressful and emotional time for you, when making an insurance claim you’ll have paperwork, phone calls and claim forms to deal with. Deciding to hire Allkare takes away the hassle of dealing with your insurance company, with your permission we negotiate with them on your behalf. Because we provide all the specialised services and trade industry skills you don’t have to be concerned or inconvenienced with getting quotes from local tradespeople.
Using industry experienced Allkare gives you peace of mind you are receiving a professional and complete disaster restoration service and all the insurance claims administration is taken care of for you too. It’s a professional total claims management service for getting you back to normal with much less stress, hassle and ensures you receive all you are entitled to during the claims process. That’s why when you leave it to Allkare you can be confident we’ll take care of it all. Plus, in most cases we can get to your property the same day to get started on getting you back to normal as quickly as possible.
Q: How much will I have to pay Allkare upfront?
A: That’s one of the many great aspects of what we do as you won’t have to pay anything to Allkare. Because we deal direct with your insurance company they pay us for all the work required to get your residential or commercial property back together. This also includes any decorative work completed to the high quality standards of Allkare. So we won’t ask you for a penny.
Q: My property’s been completely flooded – how long will it take to dry out?
A: Because we use the latest drying technology of thermal energy drying systems, in the majority of cases we can dry an average sized property out in days. This is significantly reduced from other companies who can take at least a month, but with Allkare it’s much more efficient so we help you back into your property without unnecessary delays.
Q: I don’t have anywhere to stay – can you help me?
A: Yes, we can help you to find alternative accommodation whilst your property is being repaired. The best thing to do is contact us immediately so we can personally advise you on how we can help you. Simply call us on 0800 731 9121 for a no obligation discussion.
Q: My insurance company has asked me to get quotes from local traders – how will I know to trust their work?
A: Although the majority of tradespeople in your local area are professional and reputable, smaller businesses may not be able to guarantee the work they perform, which puts your property at greater risk. When you use Allkare we guarantee all the work we complete for 12 months and we satisfy the insurance company requirements. Why waste time and have to deal with extra stress and worry about builders, plumbers, decorators, electricians, etc when you can simply leave it to Allkare to deal with for you.
Q: Now I’ve got some estimates my insurance company has offered me a cash settlement – should I take it?
A: It is now common practice for insurance companies to offer cash settlements. This is perhaps why you have been asked to obtain a few local quotes for the work to be completed so they can offer you the cheapest settlement. It is essential you’re aware that a cash settlement is typically 30% less than the true value of your claim. Not to mention that a cash settlement does not include the VAT you may have to pay on the work being completed.
In other words if you use a VAT registered tradesperson to complete the repair work on your property, you’ll be paying out from your cash settlement and could potentially cost you more than the settlement you received. Whilst a cash settlement may initially appear the best option – be informed and talk to us first before accepting any settlement from your insurance company. We have your best interests in mind to make sure you always get a fair settlement for the damage caused to your property.
Q: My insurance company is processing my claim; can I still switch to Allkare?
A: Yes, it doesn’t matter what stage your claim is at with your insurance company, with your permission Allkare can take ownership of your claim. We will manage everything and deal with your insurance company on your behalf this helps remove all the unnecessary stress, time and worry it’s costing you to do it yourself. If you have a question why not send an enquiry
Q: How can I be sure of the quality of work Allkare will provide?
A: Unlike local and small tradespeople who you might consider hiring to complete the restoration work for you Allkare can guarantee all the work they complete for you for 12 months.
Allkare Group’s Managing Director, Peter Hargreaves gives you this guarantee: “All the tradesmen at Allkare have been employed by us for many years. They have vast experience in dealing with water, flood and fire damaged properties. Our office staff, managed by Tracey Birtles, are customer care focussed and will ensure that your building project will run as smoothly as possible”
Your insurance company may suggest using their own appointed tradespeople to complete the work for you. However, the rates given to professionals for repair works by insurance companies are so low the quality of materials and workmanship are greatly affected.
At Allkare we believe no corner is worth cutting…ever and provide a superior quality, reputable service to help you during a vulnerable and stressful time to get back to normality as quickly as possible.
Q: Will choosing Allkare affect my insurance policy?
A: No, not at all. Choosing Allkare makes no difference to your insurance policy because we ensure the best possible workmanship of any restoration, making your property safe, secure and like new.
Q: What is a loss adjustor?
A: A loss adjustor (also known as a loss assessor, claim adjustor or claim assessor) is appointed by your insurance company to manage your claim. Your insurance company appoints them to try to minimise your claim and settle at the cheapest cost to them. Because we have our own loss adjustors, Allkare can cut through any ‘red tape’ that could potentially lengthen the claim process. We simplify the procedure and ensure you get a fair settlement and back into your property as quickly as possible.
Q: My loss adjustor wants me to use their recommended builders, is this the best solution?
A: Your best solution is making sure you get all of the settlement you are entitled to, without delay. Using tradespeople recommended by your insurance company can often increase the time it takes for all works to be completed and because insurance companies pay these professionals very low fees, the quality of materials and finish are questionable.
Q: My property needs urgent repair, when could I expect Allkare to visit?
A: If your property needs urgent attention after suffering fire, flood or water damage we can normally be with you on the same day and where possible start the restoration process. We’ll make it as easy and simplified as possible so you have less to worry about.
Q: I need a plumber, builder, decorator and replacement windows, will I have to find them myself?
A: No, you won’t need to do any of the sourcing of tradespeople because we have all the expertise you may need to restore your property. You can have confidence Allkare provide reputable, professional services to satisfy regulations and get your property back to full use as quickly as possible. Allkare hold a nationwide reputation for providing high quality and professional damage restoration services you can trust.
Q: Do you offer any guarantee?
A: Yes, we provide you with a 12 month guarantee on all the work we complete including warranties and appropriate certificates for all electrical and gas work done.
Q: Where is my nearest Allkare specialist?
A: We have a growing network of branches across the UK. Click here
to view our branch finder where you can locate your nearest Allkare specialist to contact directly. We want you to be able to receive a quick and efficient service from Allkare so you’ll find a local direct number to contact for rapid response.Q: How do I contact Allkare?
A: You can contact Allkare in a number of ways for a fast, efficient service that’s most convenient to you.
- Request a call back – let us call you at a convenient time for a no obligation chat. Simply click Click Here and complete the form at the top right of the page
- Send an email – Click Here to complete our simple form that gets sent direct to one of our Claims Enquiry team, dedicated to answering your questions
- Call us – speak directly to one of our friendly advisors who are on hand to help you, just call our freephone number on 0800 731 9121
